Job Title: Senior IT Support Specialist
Job Purpose: To support employees of GGH using computers and the software necessary to perform their daily duties as well as maintain the IT infrastructure of GGH entity to ensure optimal performance, security, and reliability of GGH IT infrastructure, minimize downtime, and support seamless day-to-day operations for all employees.
Duties and Tasks
Demonstrate expertise in standard IT processes and procedures, along with a thorough understanding of how various IT infrastructure element's function and interact. Provide constructive feedback on current processes and offer insightful recommendations for their improvement.
Enhance the technology experience by demonstrating users how to maximize productivity and efficiency through optimal technology usage.
Train IT staff on effective troubleshooting and problem diagnosis.
Lead corporate technology initiatives, oversee implementations of recent technologies, and prepare teams for their use. Provide ongoing support throughout the technology lifecycle.
Participate in investment projects,



support annual budget planning, and monitoring actual expenditures.
Project manage retrofits for equipment such as PCs, monitors, RF scanners, kiosks, printers, UPS's, AV, etc. Participation in investment projects. Deliver high-quality onsite and remote support to end users, including senior executives.
Diagnose and resolve technical issues involving PCs, servers, mobile devices, printers, networks, video conferencing, WMS devices, CCTV cameras, time and attendance and access control systems efficiently and with minimal user disruption.
Configuration, installation, testing, patching of the above-mentioned hardware and related software.
Oversee the local IT infrastructure and take immediate action to resolve any outages that occur as quickly as possible.
Efficiently coordinate support and problem resolution with remote IT teams or vendors.
Develop a knowledge base of resolved issues to assist in future pr

📌 Senior IT Support Specialist_Unnao (Unnao)
🏢 CANPACK Group
📍 Unnao