Citi is looking for an Application Support Intermediate Analyst to deliver reliable, high-quality technical support across critical business applications within a global financial services setting. In this role, you will serve as a key connector between end users, technology teams, and vendors — diagnosing complex issues, driving long-term resolutions, and contributing directly to the stability and performance of systems that underpin Citi's core operations. Your work will have a direct impact on the effectiveness of the teams and business processes that depend on these applications every day.
Responsibilities
Deliver technical and business application support to end users and traders, resolving incidents efficiently while coordinating with technology partners to implement sustainable, long-term fixes.
Act as the primary liaison between business users, internal technology groups, and third-party vendors to ensure issues are triaged, escalated, and resolved with minimal disruption.




Participate in the full application release lifecycle — from development and testing through to production deployment — and conduct post-release validation checks to confirm system health.
Analyse applications to identify risks, vulnerabilities, and security gaps, and apply sound judgment to recommend and implement appropriate solutions.
Collaborate with development colleagues to prioritise bug fixes and enhance support tooling, ensuring both immediate needs and longer-term platform quality are addressed.
Take active ownership of support improvement initiatives focused on system stability, operational efficiency, and service effectiveness.
Develop and maintain clear technical support documentation to enable consistent, repeatable processes across the team.
Participate in disaster recovery testing to validate system resilience and ensure business continuity preparedness.
Required Qualifications & Skills
5-8 years of experience in application support or a closely related technical discip

📌 Application Support Analyst with SRE (Pune)
🏢 Citi
📍 Pune