Help design, build and continuously improve the clients online platform.
Research, suggest and implement new technology solutions following best practices/standards.
Take responsibility for the resiliency and availability of different products.
Be a productive member of the team.
Location: Pune, Hyderabad, Chennai, Mysuru, Gurugram, Noida, Mumbai, Chandigarh, Jaipur, Indore, Nagpur, Mangalore

Requirements

Salesforce Service Cloud Consultant with strong functional and hands-on experience in implementing customer service solutions, case management, Omni-Channel, knowledge management, automation, and contact-center integrations using Salesforce Service Cloud.
Conduct discovery workshops and understand customer service processes and requirements.
Configure Case Management, Queues, Assignment Rules, Escalation Rules, Entitlements, and Milestones.
Implement Omni-Channel routing and service automation.




Configure Knowledge Management and customer service workflows.
Build automation using Salesforce Flow and platform capabilities.
Support integrations with CTI/telephony, email, portals, and external applications.
Prepare functional designs, user stories, and test scenarios.
Support UAT, user training, deployment, and production support.
Technical & Functional Skills: Salesforce Service Cloud, Case Management, Omni-Channel, Knowledge Management, Entitlements & Milestones, Salesforce Flow, Experience Cloud, CTI/Telephony Integrations, REST/SOAP APIs, Reports & Dashboards
Mandatory Certifications:
Salesforce Service Cloud Consultant
Salesforce Administrator

Benefits

A challenging, innovating workplace.
Opportunities for learning where needed.

📌 Salesforce Service Cloud Consultant (Gurugram)
🏢 GeekSoft Consulting
📍 Gurugram