At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is easy - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and the role
As a Senior HR Learning Representative, you will serve as a point-of-contact for Learning-related inquiries across multiple disciplines— via phone, chat, and Case Management. Your role will be focused on delivering a best-in-class employee experience while driving operational excellence, continuous improvement, and strategic service delivery.
Key Responsibilities
Acts as primary point-of-contact for learning inquiries (via phone, chat, and Case Management), identifying and delivering solutions to employees and People Leaders.
Delegates and escalates queries as appropriate but remains responsible through completion.
Track and manage case progress, providing timely updates and ensuring closure within defined service levels.
Oversees and contributes to the development and maintenance of Knowledge Base, Learning and Case Management content.
Drives continuous improvement initiatives to reduce inquiry volume and enhance employee experience.
Participates in projects, driving outcomes and communicating with clarity and influence.
Performs Subject Matter Expert role for assigned discipline or region, providing expert guidance and support.
Support daily service operations, adapting to fluctuations in inquiry volume and team capacity.
Uses service delivery metrics to identify patterns, trends, and improv