Job Description:
Job Description
Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.
This is an onsite position, 5 days/week, in the Vadodara office.
Shift: -NIGHT/US SHIFT. 6:30pm-3:30am IST.




Remote applicants will not be considered.
Key Outcomes
Meet or exceed SLA/SLO targets for response and resolution.
Achieve high customer satisfaction (CSAT) and first-contact resolution rates.
Contribute current or updated solution articles each quarter.
Proactively reduce escalations through effective communication and issue management.
Responsibilities
Troubleshoot and resolve technical issues for customers across multiple support channels.
Document all customer interactions and solutions accurately; escalate per guidance.
Communicate clearly and professionally with customers and internal teams. (verbal, listening, and written)
Collaborate with peers and senior staff; share insights and best practices.
Maintain case hygiene and uphold commitments.
Learn advanced tools and expand service area expertise.
Provide outstanding customer service, including timely, concise, and accurate responses, pro

📌 Support Specialist (Vadodara)
🏢 Qualifacts
📍 Vadodara