SNOC is centralized technology operation centre responsible for FCAPS (Fault, Change, Accounting, Performance & Security) to serve Pan India mobility and enterprise customers across all technologies and domains through state of art tools, digital initiatives, well stitched processes and skilled people.
Responsible to perform Change management activities for PAN India IP networks (i.e. CORE, CEN, IPRAN, IPCPE, CWW (MSP), STP, CS Core, R4 networks). Within agreed SLA and FTR (Success rate).
Responsible to support with co-ordinate stakeholder, organization and execute all AOP rollout across technology (2G/3G/4G/5G sites) as per agreed rollout targets. Responsible to escalate critical technical issues pertaining with Network devices to vendor and follow up for resolution, Support Vendors, Project and planning teams for improving the day to day operations leading to better network and services to customer
Key Result Areas/Accountabilities
Responsible for Rollout Change Management: Responsible for roll-out of all Change Management activities for India IP networks under ITIL framework with 100% compliance of ISO20k/27k standards to support rollout and optimization as part of Business strategy.
Maintain/Improve FTR and SLA – Responsible to drive and maintain/improve the committed FTR (First Time Right) and SLA (Service Level agreement) for all activities executed in IP networks.
On board new technologies and Transformation – Responsible to drive the IP Change Management function as per the agreed RASCI matrix among CODE, Project, COG, OEM and SNOC for successful service delivery of IP MPLS technology. Participate and front end all critical activities from SNOC for any current platform transformations as part of Long-Term Technology road map to align with Business Strategy.
People connect and Compliance – Enhance engagement withi