Responsibilities & Key Deliverables

Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform.
End-to-end product ownership of the After Sales and Service DMS function within auto sector.
Defining the vision for the platform and building the operational roadmap to achieve the vision.
Managing product backlog & requirements.
Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations.
Driving operational excellence for the platform while ensuring highest quality standards.
Driving adoption & effective usage of the platform amongst various user groups.
Ensuring adherence to regulatory & compliance requirements.
Responsible for functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams
Driving sprint planning & requirement grooming with the development team
Supporting development team with technical documentation




Involvement in testing & validating acceptance criteria and signing off for deployment
Building & implementing go to market strategy for recent processes / platforms
Supporting user trainings & workshops in event of major changes
Measuring user satisfaction and soliciting feedback for product improvement
Working on advanced analytics and AI-driven use cases
Functional areas covered: After Sales and Service Processes Digitization
Experience

6-7 years of experience in product management across After Sales and Service domain in automotive industry.
Industry Preferred
Qualifications
BE Telecommunication / Computer IT with certification in network professionalGeneral Requirements

Informed on industry trends, emerging technologies, and competitor strategies in After Sales.
Exposure to and knowledge of dealer After Sales and Service operations in the auto business
Strong communication and analytics skills
Excellent stakeholder management & collaboration skills
Ability to wor

📌 Product Manager (Mumbai)
🏢 Mahindra and Mahindra
📍 Mumbai