Working Hours: Rotational shifts (10 AM – 7 PM / 1 PM – 10 PM), 6 days a week
About the RoleIf you come from a retail/store background and enjoy interacting with customers, this role is for you.
As a Hair Coach, you will be the frontline face of Traya Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey.
This role is a mix of customer service, consultation support, and relationship management—similar to how you would engage, guide, and retain customers in a retail store setting.
What You’ll Do (Retail + Customer Experience Focus)Customer Interaction & In-store Experience:
Welcome walk-in customers and ensure a warm, personalized experience
Understand customer concerns and guide them through consultations
Consultative Approach
Explain Traya’s treatment journey in a easy and relatable way
Assist customers in understanding doctor recommendations and product usage
Customer Retention & Relationship Building
Build long-term relationships with customers
Motivate them to stay consistent with their treatment plans