Swift Cargo is a leading International Logistics Company in ocean and air forwarding. We've been in this space for over 34 years now with a turnover of about 2500 crores presently. We are present in 5 countries (India, USA, Dubai, Canada, & Thailand) with 20 office & 600+ FTEs. We are leaders in the US- India Trade Lane.
Job Summary
Provide qualified customer service and end-to-end shipment coordination for freight forwarding clients. Manage customer inquiries, shipment bookings, documentation, tracking, and delivery updates while coordinating with carriers, customs brokers, warehouses, and internal operations teams. Resolve shipment issues promptly, maintain accurate records, monitor service timelines, and ensure customers receive transparent and timely communication throughout the shipping process. Support import and export operations while maintaining robust customer relationships and high service standards
KRAs
Act as a single point of contact
Understand customer requirements and escalate potential issues if any
Arrange shipments for the customer
Follow-up with customers for outstanding payments
DETAILED JOB DESCRIPTION
Act as a single point of Contact: -
Customer service personnel acts as a single point of contact for the clients.
They manage/negotiate pricing and co-ordinate for all shipments.
Understand customer requirements and escalate potential issues if any :-
CS understands the customer requirements to avoid any discrepancies
Always escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements.
Be proactive in order to minimize service crises.
Arrange shipment for the customers:-
Arrange shipments by examining destination, route, rate and delivery time.
Maintain, grow, and build long term relationshi
📌 International Freight Forwarding Hiring Mumbai
🏢 Swift Cargo
📍 Mumbai
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