Manage front desk operations, including handling guest inquiries and resolving issues professionally.
Develop and maintain solid relationships with guests to ensure they have an exceptional experience.
Coordinate with other departments to ensure seamless execution of guest requests and services.
Provide timely and accurate information about hotel policies, procedures, and services to guests.
Handle complaints and feedback from guests in a constructive and qualified manner.
Collaborate with the sales team to identify opportunities for upselling and cross-selling services.
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