Job Summary

As a Customer Service Associate, you will handle outbound customer interactions, supporting service-related conversations with accuracy and professionalism. The role focuses on explicit communication, basic customer guidance, and adherence to defined operational processes.
Responsibilities
Make outbound calls to customers as per assigned workflows and call plans
Communicate clearly and confidently in Hindi and English
Understand customer requirements and provide accurate, process-aligned information
Follow call scripts, compliance guidelines, and quality standards consistently
Document call outcomes and customer responses accurately in the system
Maintain professionalism and service discipline across all interactions
Meet daily productivity and quality expectations as defined by the process
Job Requirements
Education
Completion of higher secondary from a recognized board (Graduates may also apply)
Experience




Fresh graduates or candidates with up to 6 months of experience in BPO, sales, or outbound processes
Prior exposure to customer interaction or telecalling is an advantage
Skills Competencies
Ability to understand and communicate effectively in Hindi and English
Basic customer handling and conversational skills
Willingness to work in an outbound calling role
Basic understanding of banking terminology is preferred but not mandatory
Comfort working in a structured, work-from-office setup
Work Mode
Work From Office (WFO)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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