Team Lead (Access Management Ops)

Location: Hyderabad, India

Work Model: Hybrid
Job Details
Date posted:
Category: Technology
Job Level: Senior Officer
Job Summary

The Team Lead IAM Operations is a senior operational leader responsible for the day-to-day delivery, quality and continuity of alterDomus Identity and Access Management services. This role deputizes for the User Access Manager and ensures that BAU operations across SailPoint, Okta/Auth0 and CyberArk run smoothly, consistently and within SLA across all shifts.

Working across a cross-skilled team of Shift Leads and Access Management Analysts, the Team Lead will own process governance, quality assurance and cross-skilling for the three IAM pillars: Identity Governance (SailPoint IdentityNow), Customer Identity (Okta / Auth0), and Privileged Access (CyberArk PAM, EPM WPM). The role operates within alterDomus broader Cyber Resiliency Programme and reports directly to the User Access Manager.
Your responsibilities
Deputize for the User Access Manager and own day-to-day BAU operations across Shift A,



B and C.
Own the teams SOPs, runbooks and knowledge base across SailPoint, Okta/Auth0 and CyberArk.
Run quality assurance: audit tickets, review SLA breaches and lead root-cause analysis.
Own the cross-skilling training calendar and track platform certification progress for each Shift Lead and Analyst.
Consolidate shift handover reports into a daily/weekly operations dashboard for the User Access Manager.
Coordinate quarterly access certification and recertification campaigns across production, UAT and sandbox settings.
Support Separation of Duties (SoD) policy enforcement and audit evidence generation.
Escalate and coordinate resolution of complex connector, RBAC or lifecycle workflow issues with the platform engineering team.
Coordinate resolution of escalated SSO federation (SAML/OIDC), MFA and B2B/B2C authentication issues.
Support application teams during onboarding of recent inte

📌 Team Lead Hyderabad
🏢 Alter Domus
📍 Hyderabad