This position is responsible for planning and tracking of container movement utilizing most effective and effective routing on a daily basis. The Dispatch also ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.

Responsibilities
Communicates daily with Customers, Contract Drivers, Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues
Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators
Dispatch WO for truck, rail and barge as per the timeline with any miss
Communicate any delays to customers proactively
Meets all customer levels of service and deadline requirements eliminating any service failures.
Handle all customer quires with empathy and understanding the customer needs and driving towards positive NPS
Records and audits all documents for equipment tracking
Track, trace and report container activity




Manage additional cost
Update relevant systems to track appointments and drays
Authorize equipment drops and monitor container idling
Develops and maintains a positive working rapport with customers, Terminal Operators, and truck vendors
Process and complete all documentation assigned in a timely manner
Ability to work in a quick paced workplace
Cross learning capability and supporting team as in when required and supporting in being an engaged team
provides the vendor feedback to procurement to improve the performance
Executing Landside Operations which includes roles that manage and operate landside transport modalities, such as truck or rail transport of cargo/containers.
Executing administrative tasks that includes primary support to others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicia

📌 Specialist Chennai
🏢 APM Terminals
📍 Chennai