Role & responsibilities
Provide L2/L3 production support for IBM i applications built in RPG (RPGLE/ILE), CL/CLLE, and SQL on Db2 for i.
Monitor application health, system logs, and performance metrics, and identify potential issues.
Analyze, troubleshoot, and resolve production incidents within defined SLA timelines.
Perform root cause analysis (RCA) and implement permanent fixes or preventive measures.
Handle on-call support and incident escalations as required.
Cross-system function support, e.g., EDI integration.
Manage and coordinate work assignments between onshore and offshore teams, ensuring transparent communication, alignment of priorities, and timely execution
Ensure adherence to security, compliance, and audit requirements.
Working knowledge of any Change Management tools.
Must have experience and willingness to work both in development and production support environments.

Preferred candidate profile
Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
Technical Skills




Robust handson experience with IBM i (iSeries/AS/400) operations
Proficiency in RPG (RPGLE/ILE), SQL-RPG, SQLRPGLE, and CL/CLLE; solid knowledge of DDS, DB2/400, SQL/Db2 for i (querying, tuning, access paths).
Practical experience administering CA Job Scheduler on IBM i (job definitions, calendars, dependencies, notifications).
Familiarity with HA/DR technologies on IBM i (e.g., MIMIX, PowerHA, or similar): monitoring replication, audits, and role swaps.
Understanding of ITIL processes (Incident, Problem, Change, Knowledge).
Experience with Subfile programming, Batch jobs, Interactive screens, Message/Data Queues, and Job Scheduling, etc.
Soft Skills
Robust analytical and problem-solving skills.
Ability to work under pressure in high-availability production environments (supporting manufacturing plants with an expected shorter resolution time)
Strong communication and presentation

📌 Iseries/developer Hyderabad
🏢 Mattel Global Business Services
📍 Hyderabad