Job Description – Service Advisor at Royal Enfield Dealership

Job Title:

Service Advisor

Department:

Service

Position Type:

Full time

Reporting To:

Service Manager

The service advisor is part of the customer facing team of the workshop. He will meet and greet the customer at the point of entry and will be responsible for customer consultation, repair estimate and job card opening process. He will also be responsible for explaining the invoice at the time of vehicle delivery.
Primary Responsibilities
Scheduling
Ensure all required customer details are recorded in the existing customer database
Clearly understand customer concerns, the jobs required, cost & time estimate, date of appointment for repair of the vehicle
Confirm the job and the appointment with the customer and apprise him of the necessary documents to bring
Prepare for Appointment
Look up customer history for jobs done last time and jobs identified but not done
Check if any relevant customer campaigns are available and applicable for the customer
Ensure availability of parts,



bays and relevant technicians based on the jobs identified.
Confirm or reschedule the appointment in case of service capacity or parts non availability issue and reschedule appointment
Reception and Job Order creation
First face for the customer to the workshop; exhibit all the RE behavior codes, in action & in thought
In case of Walk- in customer, allocate a bay and confirm based on the job.
Retrieve customer pre job card and complete customer details
Listen to customer concerns and align the identified job in the order
Identify current jobs based on history and a thorough diagnosis of the vehicle ( in direct reception area or by going on a test drive with a customer)
Advise the customers for the scope of job, time and estimated cost of repair
Check if any relevant customer campaigns are available and applicable for the customer
Pitch additional products and offers for the customers
Sugg

📌 Service Advisors Dehradun
🏢 Allied Auto Agencies- Royal Enfield Dealership
📍 Dehradun