Front Desk & Client Experience Executive

Job Description

The Front Desk & Client Experience Executive is the first point of contact for clients, athletes, parents, visitors and partners at Invictus Performance Lab.

The role is responsible for ensuring a qualified and welcoming front-desk experience while supporting the day-to-day coordination of client appointments, enquiries, billing, payments and internal communication. The individual will work closely with the Physiotherapy, Strength & Conditioning, Sports Science, Finance and Operations teams to ensure that client information is accurate, queries are resolved promptly and the facility operates smoothly.

Roles and Responsibilities

Client Experience and Front-Desk Management
Welcome clients, athletes, parents and visitors and assist them with their requirements.
Maintain a qualified, organised and welcoming reception area.
Understand Invictus services sufficiently to answer basic enquiries and guide clients to the appropriate team member.
Respond to client enquiries received through phone calls, WhatsApp,



email and in person.
Resolve routine client questions and escalate clinical, training or service-related concerns to the appropriate team.
Communicate relevant updates regarding appointments, assessments, services, payments and facility operations.
Maintain discretion and confidentiality when handling personal, medical and financial information.

Appointment and Schedule Coordination
Schedule, confirm, reschedule and cancel assessments, consultations and training or rehabilitation appointments.
Coordinate with coaches, physiotherapists, sports scientists and other team members to confirm availability.
Send appointment confirmations and reminders to clients.
Monitor the daily schedule and communicate delays, cancellations or changes promptly.
Follow up with clients who miss appointments or need to schedule their next session.
Ensure that recent clients complete the required regist

📌 Front Desk Receptionist Bengaluru
🏢 Invictus Prime
📍 Bengaluru