Job Title: Process Executive / Senior Process Executive
Job Description:
We are currently seeking Fresher or Senior Process Executive professionals to join our global IT MNC team. As a Process Executive, you will be responsible for communicating with customers from North America, Canada, and the UK, analyzing and processing transactions accurately and on time, documenting all completed transactions, contributing to collecting metrics on processes, maintaining positive working relationships, collaborating with the team to achieve common goals, and resolving issues and concerns swiftly. Additionally, you will be expected to continuously upgrade your skills and take on new or additional responsibilities as assigned.
Key Responsibilities:
- Communicate effectively in English with customers from North America, Canada, and the UK
- Analyze and process transactions accurately and within specified timelines
- Document all completed transactions on a daily basis
- Contribute to collecting metrics on processes
- Maintain positive and cooperative working relationships with all stakeholders
- Collaborate with the team to achieve common goals
- Swiftly resolve issues, questions, and concerns of internal and external customers
- Upgrade skills as per the requirement and be ready to shoulder recent/additional responsibilities
Skills and Qualifications:
- Minimum qualification - Graduate in any discipline
- 0 to 1 years of work experience in Voice, preferably in finance
- Excellent communication skills and strong command over the English language
- Outstanding customer service skills
- Willingness to work in a shift -based work schedule
- Excellent analytical ability and logical approach towards problem -solving
Requirements
Requirements:
- Graduate in any discipline
- 0 -1 years of work experience in Voice, preferably in finance
- Strong command over the English language
- Willingness to work in a shift -based work schedule
📌 International Voice process (Insurance) - Fresher level/Noida
🏢 Recognized
📍 Noida
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