Roles and Responsibilities
Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
Provide accurate information to customers about products/services offered by the company.
Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
Meet performance targets set by the organization for call handling time, resolution rates, and first-call resolution ratios.
Collaborate with team members to achieve common goals and objectives.
📌 Tech Mahindra Hiring For International Voice Process Pune (India)
🏢 Tech Mahindra
📍 India
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