Axivonix Software Pvt. Ltd. is looking for a Technical Support Engineer to provide technical assistance to customers and internal users, troubleshoot technical issues, and ensure timely resolution of hardware, software, and application-related problems.
Key Responsibilities
Provide technical support through phone, email, chat, or in-person.
Diagnose and troubleshoot hardware, software, and application issues.
Resolve technical problems within defined timelines.
Install, configure, and troubleshoot software and systems.
Assist users with system, application, and connectivity issues.
Identify recurring technical issues and provide appropriate solutions.
Escalate complex issues to the relevant technical team.
Maintain records of technical issues, resolutions, and support activities.
Follow standard troubleshooting and support procedures.
Coordinate with internal teams to resolve customer and system issues.
Ensure a positive support experience for users.
Required Skills
Basic to good knowledge of computers, Windows, and software applications.
Understanding of basic networking and troubleshooting.
Strong problem-solving and analytical skills.
Positive verbal and written communication skills.
Ability to understand and resolve technical issues.
Good customer-service attitude.
Willingness to learn new technologies and tools.
Eligibility
Freshers and experienced candidates can apply.
Degree/Diploma in Computer Science, IT, Engineering, or a related field preferred.
Candidates with relevant technical knowledge or certifications are welcome.
Salary & Benefits
₹3 LPA – ₹5 LPA
Full-time, in-person work.
Professional work setting.
Training and learning opportunities.
Career growth opportunities.
Prospect to work with
📌 Technical Support Engineer Mumbai City (India)
🏢 Axivonix Software
📍 India
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