Role & responsibilities

Main Jobs & Responsibilities
Patient Reception
Welcome patients and their attendants politely.
Guide patients to the correct department, doctor, or service.
Provide information about hospital facilities and procedures.
Appointments
Schedule, confirm, and reschedule doctor appointments.
Maintain appointment registers or hospital software.
Inform patients about doctor availability and timings.
Patient Registration
Register new and returning patients.
Collect basic patient information and identification documents.
Create or update patient records accurately.
Telephone Handling
Answer incoming calls professionally.
Transfer calls to doctors, nurses, billing, laboratory, pharmacy, etc.
Respond to general patient inquiries.
Billing & Payments
Guide patients regarding consultation fees and billing procedures.
Coordinate with the billing/cash counter when required.
Provide receipts or direct patients to the appropriate billing department.
Medical Records
Maintain patient files and documents.




Ensure records are properly filed and handled confidentially.
Retrieve patient records when requested by authorized staff.
Coordination
Coordinate with doctors, nurses, laboratory, pharmacy, radiology, and billing departments.
Communicate significant information to the appropriate department promptly.
Emergency Support
Remain calm when dealing with emergency patients and attendants.
Immediately inform the emergency/medical team.
Direct patients to the emergency department without unnecessary delay.
Patient Service
Handle patient questions and complaints politely.
Maintain confidentiality and respect patient privacy.
Help create a clean, organized, and qualified reception workplace.
Administrative Work
Maintain registers, reports, and daily records.
Perform data entry and basic computer work.
Handle emails, printing, scanning, photocopying, and other office tasks

📌 Front Office Receptionist Salem (India)
🏢 VALLI SUPER SPECIALITY HOSPITAL
📍 India