Roles and Responsibilities
Distributor & Customer Issue Resolution
Resolve distributor-level logistics issues of Damage, Excess, Pilferage, Shortage, Investigate, close & prepare live MIS for all reported DEPS cases.
Track and monitor issues on a case-by-case basis to ensure timely closure. Positive stakeholder management with Sales, Distributor, Transporter for timely issue resolution.
Identify recurring issues and implement corrective actions to reduce TAT exceptions and operational escalations.
Coordinate with relevant internal teams to ensure effective and timely resolution of logistics-related concerns.
Order Fulfilment & Logistics Operations
Drive zonal order fulfilment and ensure 100% order fulfilment.
Coordinate with warehouses, Sales, Planning, Transporters, and other stakeholders to ensure accurate and timely order processing.
Monitor order fulfilment exceptions and proactively resolve operational bottlenecks.
Ensure smooth execution of logistics operations while maintaining agreed service levels.
Market Visits & Market Intelligence
Conduct at least 1 state distributor market visits per month.
Regular Market visit to understand pressing issue & take feedback of Logistics & stock health situation.
Document visit findings and share structured reports with relevant stakeholders.
Gather insights on distributor operations, packaging, competition, last-mile delivery, unloading practices, floor delivery, operating hours, and other market-related factors.
Convert market observations into actionable recommendations for improving logistics operations and distributor experience.
Last-Mile Logistics & Distributor Information
Build and maintain a comprehensive database of last-mile logistics information for all distributors.
Capture key parameters such as operating hours, unloading charges, floor delivery requirements, and other distributor-specific logistics requirements.
Ensure coverage of assigned states/regions, with an o