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Join EY and help to build a better working world.

Senior ServiceNow Developer (AI & Digital Innovation)

Position Overview We are seeking a highly skilled Senior ServiceNow Developer with hands-on experience across ITSM, CSM, custom application development, integrations, and platform engineering. The role requires strong exposure to ServiceNow AI capabilities including Now Assist (GenAI), Predictive Intelligence, Automation Engine, AI Search, and Virtual Agent.

Key Responsibilities
Implement and configure ServiceNow Now Assist (GenAI)
Develop AI-powered workflows using Automation Engine and Predictive Intelligence
Integrate external AI/ML services
Support AI governance and model quality processes
Develop modules, workflows, catalog items, and custom applications
Build UI components, Service Portal, Widgets
Robust expertise in ITSM, CSM, CMDB.
Implement REST/SOAP APIs, orchestrations, integrations
Troubleshoot and resolve platform issues
Support upgrades and environment consistency

Technical Skills Required
Robust JavaScript,



Glide APIs, Scripting, UI Policies/Actions
Flow Designer & Workflow expertise
Now Assist, Predictive Intelligence, Automation Engine
REST/SOAP integration testing using Postman/SOAP UI

Certifications
ServiceNow CSA (Mandatory)
CAD Preferred
Micro-certifications in AI, Integration, Flow Designer

Soft Skills
Strong communication and stakeholder engagement
Analytical and problem-solving skills
Ability to work in agile teams

EY | Building a better working world EY is building a better working world by creating recent value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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