About Us: We’re a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we’re looking for enthusiastic individuals eager to start their careers in customer support.
Role Overview: As a Customer Support Representative, you will be the first point of contact for customers, assisting them with queries via email and live chat. This role is ideal for freshers who are looking to gain hands-on experience in customer service while working in a rapid-paced, supportive environment.
Key Responsibilities
Assist customers by responding to queries through email and live chat
Provide accurate information and ensure a positive customer experience
Collaborate with the support team to achieve key performance goals
Learn and adapt quickly to processes, tools,
and customer needs What We’re Looking For:
Excellent written English with clear and professional communication
Strong willingness to learn and build a career in customer support
Availability to work night shifts (part time, remote)
Positive attitude, problem-solving mindset, and team spirit What We Offer:
Fully remote, part time role
On-the-job training and support to help you succeed
Exposure to the SaaS industry and growth opportunities in a startup environment If you’re ready to kick-start your career in customer support and are passionate about helping customers, we’d love to hear from you!