Job Description

We are looking for a Customer Booking & Support Executive to join our team remotely. Your primary responsibility will be to communicate with customers through phone calls and messages, assist them with their enquiries, and handle and manage bookings.

This role is suitable for freshers and interns, including candidates looking to gain experience in customer service, sales, and booking management.

Key Responsibilities
Call and message customers regarding enquiries and bookings
Respond to customer questions in a friendly and qualified manner
Assist customers throughout the booking process
Confirm, update, and manage customer bookings
Follow up with potential and existing customers
Maintain accurate records of customer conversations and booking details
Coordinate internally when required to ensure bookings are handled smoothly
Work towards monthly targets and earn additional performance-based incentives

Requirements
Malayalam and English are mandatory
Comfortable speaking with customers over the phone




Positive communication and interpersonal skills
Able to communicate professionally through WhatsApp/messages
Basic computer and smartphone skills
Reliable internet connection and ability to work remotely
Responsible, organised, and able to follow up with customers independently
Previous experience is not required

Working Hours

The standard working schedule is 9:00 AM to 5:00 PM. However, the role offers flexibility, as working hours may vary depending on customer calls, enquiries, and booking requirements.

Compensation

₹10,000 per month + target-based incentives

There is an opportunity to earn additional income based on performance and targets achieved.

Who Can Apply?
Freshers
Interns
Candidates looking for a remote/work-from-home chance
Candidates fluent in Malayalam and English
Candidates interested in customer service, bookings, and sales/support

To apply: Submit your application with your resume a

📌 Customer Booking Kochi
🏢 Masterpet
📍 Kochi