Roles and Responsibilities
Provide Technical support for WABA/RCS-related issues, including message delivery failures, webhook errors, and authentication hurdles.
Monitor real-time platform performance and respond to system alerts or service outages, performing Root Cause Analysis (RCA) to prevent recurrence.
Assist clients in integrating WABA with various CRMs and custom backend systems via REST APIs and Webhooks.
Act as the technical bridge between our clients and WhatsApp BSPs to resolve upstream technical glitches or API versioning updates.
Experience & Skillset Required
B. Tech (CSE or IT) B.E or BCA and an additional internship in a similar field will be valuable.
Experience in telecom messaging platforms, WABA, RCS or SMS services is required.
Decent knowledge of WABA operations, protocols (HTTP APIs), and messaging standards.
Knowledge of WABA solutions and APIs.
Ability to work in a shift-based schedule, including weekends if + when needed.
Excellent problem-solving skills and attention to detail.
Robust communication and teamwork skills with a qualified eco-system.