Well look to you for:
Acting as the primary point of contact for tool users, addressing technical inquiries via email or service requests
Diagnosing and troubleshooting basic technical issues and providing step-by-step solutions
Documenting and tracking customer interactions in our support system, ensuring accurate records of issues, resolutions, and follow-ups
Collaborating with cross-functional teams to escalate and resolve complex issues
Conducting training sessions and workshops to enhance user understanding and experience
Continuously improving technical knowledge and staying updated on tool features and industry trends

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:




Advanced University Degree in Engineering and/or Finance and/or Information Technology
Experience or understanding of project management principles
Knowledge of enterprise IT tools (e.g., ticketing systems like ServiceNow, JIRA, Remedy)
Familiarity with system administration tasks (user access, permissions, basic troubleshooting)
A customer-centric mindset with a focus on problem-solving
Robust written and verbal communication skills
Ability to manage multiple tasks, prioritize issues, and work independently or in a team
Experience supporting internal users or clients in a helpdesk or tool support function
Willingness to build in-depth application knowledge and continuously improve technical skills

📌 Support Analyst Bengaluru (India)
🏢 ALSTOM
📍 India