The Guest Relations Executive (GRE) is responsible for delivering exceptional guest experiences by welcoming guests, handling their requests, resolving complaints, and ensuring a smooth check-in and check-out process. The GRE acts as the primary point of contact for guests and works closely with all departments to maintain high standards of customer satisfaction.
Key Responsibilities
Welcome guests warmly and ensure a positive first impression.
Assist with check-in and check-out procedures.
Handle guest inquiries, requests, and complaints professionally.
Coordinate with Housekeeping, Food & Beverage, and Maintenance teams to fulfill guest requirements.
Ensure VIP guests receive personalized service.
Maintain guest records, preferences, and feedback.
Promote hotel facilities, services, and ongoing offers.
Conduct follow-up calls to ensure guest satisfaction.
Resolve guest issues promptly and escalate when required.
Maintain the reception and lobby area in a clean and qualified manner.
Ensure compliance with company policies and service standards.
Required Skills
Excellent communication and interpersonal skills.
Robust customer service orientation.
Problem-solving and conflict resolution skills.
Skilled grooming and presentation.
Ability to multitask and work under pressure.
Basic computer knowledge (MS Office/PMS software).
Qualifications
Graduate in any discipline (Hotel Management preferred).
1–3 years of experience in Hospitality, Hotels, Resorts, or Customer Service.
Fluency in English and Hindi (additional languages are an advantage).
Salary: 20000/- + Incentives
Pay: ₹20,944.90 - ₹22,449.43 per month
Work Location: In person
📌 Guest Relation Executive Vadodara (India)
🏢 Closing Circle
📍 India
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