Full Stack AI Support Lead (L2/L3 Application Support Engineering)

Location: US Onsite / India Offshore
Experience Required: 8+ Years

Role Summary:
We are seeking an experienced and energetic Full Stack AI Support Lead to spearhead L2/L3 application support and engineering activities for critical platforms, including the BidIQ Pricing Engine, Guidance Engine, and EnablerSwitch support. Acting as the primary customer-facing technical lead, you will take ownership of incident management, release coordination, stakeholder communication, Root Cause Analysis (RCA) leadership, application stability, and continuous improvement initiatives. You will also oversee technical governance and collaborate seamlessly with offshore teams to guarantee robust, 24x7 operational support.

Key Responsibilities
Technical Leadership Operations: Serve as the overall technical lead for key pricing and guidance engines, leading P1/P2 incident bridges and critical production escalations.
Problem Release Management: Drive comprehensive RCA reviews, implement preventive actions, and coordinate releases,



deployments, and post-production validations.
Team Collaboration Governance: Guide offshore support and cloud engineers, participate in governance reviews, service reporting, and client leadership meetings.
Continuous Improvement: Support minor enhancements, own transition Knowledge Transfer (KT) validation, and drive operational readiness activities.

Mandatory Skills
Full Stack Development:
Java Spring Boot Microservices
REST API design and troubleshooting
Redis Distributed application architecture
API integrations and orchestration patterns
Cloud Platform (GCP DevOps):
Google Cloud Platform (GCP), GCP Cloud Build, and GKE (Google Kubernetes Engine)
Kubernetes concepts and troubleshooting
Pub/Sub, Cloud Monitoring, and Logging
Apigee API Gateway, AlloyDB, Scheduler, and Workflow concepts
AI Application Support:
AI-enabled application support and service consumpti

📌 Full Stack Mumbai
🏢 Neev Group Of Companies
📍 Mumbai