We are looking for an experienced \Disbursement Head\ with solid experience in the \Payday Loan / Digital Lending NBFC industry\ to lead the complete disbursement function and manage a high-performing team.
Key Responsibilities
Lead and manage the complete \Loan Disbursement function\*.
Manage, supervise, and mentor a team of \8–15 members\*.
* Set daily/monthly disbursement targets and ensure achievement of team KPIs.
* Oversee the complete disbursement process from approval to successful payout.
* Ensure accurate verification of loan details, customer information, and required documentation.
Coordinate with \Credit, Operations, Banking, Collection, and Customer Care teams\*.
* Monitor disbursement TAT, productivity, quality, and rejection rates.
* Ensure timely resolution of disbursement-related issues and escalations.
* Monitor pending, failed, and rejected disbursement cases.
* Identify process gaps and implement improvements to increase efficiency.
* Ensure adherence to company SOPs, internal policies, and applicable regulatory requirements.
Prepare and review daily, weekly, and monthly \MIS and performance reports\*.
* Conduct regular team reviews, provide coaching, and manage team performance.
* Share operational performance and business insights with senior management.
Candidate Profile
\8+ years of relevant experience in Payday Loan / Digital Lending NBFC is mandatory.\*
Strong understanding of the \Payday Loan lifecycle and disbursement process\*.
Proven experience in \team handling and people management\*.
* Robust leadership, analytical, and decision-making skills.
Valuable command of \*MS Excel,
📌 Disbursement Manager New Delhi (India)
🏢 RAGHVI FINANCE
📍 India
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