Key Responsibilities
Handle customer queries through calls.
Understand customer concerns and provide accurate and timely solutions.
Maintain a high level of customer satisfaction and professionalism.
Resolve customer complaints and escalate complex issues to the relevant teams.
Maintain accurate records of customer interactions and resolutions.
Follow defined processes, quality standards, and service-level agreements (SLAs).
Coordinate with internal teams to resolve customer issues effectively.
Provide regular updates to customers regarding their queries or requests.
Identify recurring customer issues and share feedback with the relevant teams.
Achieve assigned productivity, quality, and customer satisfaction targets.
Required Skills
Excellent verbal and written communication skills.
Robust customer-handling and problem-solving abilities.
Valuable listening and interpersonal skills.
Ability to work under pressure and manage multiple customer queries.
Basic knowledge of MS Office and customer support tools.
Valuable attention to detail and a positive attitude.
Willingness to work in shifts, including weekends, if required.
Education & Experience
📌 Customer Support Executive Voice Gurugram
🏢 TP
📍 Gurugram
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