As the Delivery Manager for Procurement Outsourcing Services at EmpoweringCPO, you will take ownership of the operational phase of a transitioned procurement support process. Your primary responsibility will be to ensure smooth and productive service delivery, manage the teams performance, maintain solid client relationships, and uphold SLA commitments.

This is a hands-on, process-focused role where you will be required to understand the client's procurement workflow thoroughly, conduct operational calls, and provide day-to-day leadership to your team. Your role is critical in ensuring quality execution, process adherence, and client satisfaction.

Key Responsibilities:

Process Understanding & Oversight
Study and thoroughly understand the end-to-end procurement process transitioned from the client.
Become the go-to person for operational clarity, exceptions, and process escalations.

Client Communication & Coordination
Handle daily/weekly operational calls with client stakeholders to provide updates and resolve issues.




Act as the single point of contact for client-side coordination and support.
Clarify queries, manage escalations, and ensure alignment on expectations and deliverables.

Team Leadership & Performance Monitoring
Supervise the procurement operations team ensuring tasks are being completed efficiently and sincerely.
Conduct regular team check-ins and guide team members in resolving day-to-day issues.
Motivate and mentor the team to maintain morale and drive high performance.
Address performance concerns constructively and take corrective actions if needed.

Quality Control & SLA Adherence
Perform random quality checks on output to ensure accuracy and compliance with client expectations.
Track team activities and task ownership to ensure all SLAs and deliverables are met on time.
Implement action plans to address gaps or delays.

Reporting & Excel Proficiency
Prepare and share basic reports using Excel, covering key metrics, SL

📌 Delivery Manager Ahmedabad (India)
🏢 Empoweringcpo Services
📍 India