Role & Responsibilities :

Key highlights of the role are listed below (purely indicative and not limiting):

This position would include the mentioned set of responsibilities but not limited to:
Manage end-to-end V-KYC assignment and ensure timely completion of customer verification.
Verify customer identity and documents through video interaction as per regulatory guidelines.
Perform quality checks on V-KYC cases to ensure accuracy, compliance, and completeness.
Handle priority V-KYC cases with strict adherence to TAT and quality standards.
Coordinate with customers through email for VKYC scheduling and completion.
Monitor pending, rejected, and incomplete V-KYC cases and take necessary follow-up actions.
Prepare and maintain MIS reports for V-KYC performance, productivity, and management review.
Coordinate with FRM, Product, Customer Service, and other stakeholders for smooth processing.
Resolve customer and internal team queries related to V-KYC promptly and effectively.
Participate in team meetings to review performance, address challenges,



and implement process improvements.

Applicants should possess the following attributes:
Solid understanding of V-KYC processes, customer verification workflows, and regulatory requirements.
Positive knowledge of MIS reporting, dashboards, and data analysis (Excel, reporting tools, etc.).
Ability to manage high-volume V-KYC operations with prioritization and strict turnaround timelines (TAT).
Solid attention to detail for quality checks, document verification, and customer data validation.
Proficiency in using V-KYC platforms, CRM systems, operational tools, and communication channels (email).
Excellent coordination and stakeholder management skills across Sales, Operations, Customer Service, and Compliance teams.
Effective communication skills (written & verbal) for query handling, and stakeholder coordination.
Problem-solving mindset with the ability to identify discrepancies, resolve veri

📌 Sr Officer/officer Mumbai (India)
🏢 BOBCARD
📍 India