The role leads the design and implementation of ServiceNow solutions to accelerate customer adoption and drive business outcomes. The role partners with customers to address key challenges, design and configure best-practice solutions, and drive delivery excellence. The ideal candidate is experienced in Core Business Workflows domains (e.g. HRSD, WSD, LSD and/or FSC) and leads both design and build across diverse stakeholders including customers, partners and junior team members.
What you get to do in this role:
- Own end-to-end ServiceNow solution architecture and technical design.
- Translate business and functional requirements into scalable, best-practice solutions and present technical concepts effectively to varied business and technical stakeholders.
- Design solutions across ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HRSD, SPM/GRC, depending on business requirements.
- Define appropriate use of configuration, customization, scoped applications, and custom development.
- Create detailed user stories, test strategies,
solution design documents and customer hand-over deliverables.
- Identify technical debt and drive platform modernization and optimization.
- Ensure scalability, performance, security, maintainability, and upgrade readiness.
- Guide ServiceNow Technical Leads and Developers throughout implementation.
- Mentor development teams and establish technical best practices.
Required Skills & Qualifications
- 10+ years of hands-on ServiceNow experience.
- Minimum 3 years of hands-on experience in configuring and developing ServiceNow solutions within related service domains
- Strong experience in ServiceNow architecture and enterprise implementations.
- Strong ITSM knowledge and understanding of ITIL processes.
- Hands-on experience with ServiceNow scripting and platform development.
- Solid knowledge of REST/SOAP, IntegrationHub and MID Server.
- Experience with CMDB and CSDM.
- Experience in leveraging or critically thinking ab