Key Responsibilities
- Customer Support: Answer incoming customer inquiries via phone, email, live chat, or ticket systems to resolve product or service issues efficiently.
- Inside Sales & Lead Qualification: Identify and qualify incoming leads, conduct product demos, and follow up with potential clients to close sales opportunities.
- Upselling & Cross-selling: Build long-term client relationships to identify upsell or cross-sell opportunities for existing customers.
- CRM Management: Maintain accurate records of customer interactions, sales pipelines, and support tickets in the CRM database.
- Feedback Loop: Gather user feedback and communicate recurring technical or process issues to the product/service teams to improve overall client satisfaction.

Requirements & Qualifications
- Experience: 1–3 years of experience in customer support, inside sales,



or client success (SaaS or service-based industry preferred).
- Communication: Excellent verbal and written communication skills with robust active listening capabilities.
- Technical Aptitude: Comfort navigating CRM tools (e.g., Salesforce, HubSpot, Zoho), ticketing software (Zendesk, Freshdesk), and basic office software.
- Problem-Solving: Strong negotiation skills and an ability to troubleshoot customer problems under pressure.
- Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent practical experience).

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support (Jaipur)
🏢 Modus
📍 Jaipur