Delivery Coordinator – Sales Support

Job Type: Full-Time / Internship
Work Mode: Remote | EST timezone

Role Overview

We are looking for a Delivery Coordinator to support the Upwork Business Development team during the pre-sales, client communication, requirement gathering and project handover process.

The person will work closely with the Business Development Manager and internal delivery teams to understand client requirements, coordinate project information, support scope and timeline preparation, and ensure a smooth transition from sales to delivery.

Responsibilities
- Understand and review client requirements from Upwork opportunities.
- Communicate with clients when required to clarify project requirements.
- Work closely with the Business Development Manager during the pre-sales process.
- Coordinate with internal teams to confirm project feasibility.
- Collect information related to scope, effort, timelines and resources.
- Support the preparation of project scope, timelines and basic estimates.
- Join client calls with the Business Development Manager when required.




- Identify missing requirements, dependencies or potential delivery risks.
- Coordinate with relevant team members to collect technical or operational inputs.
- Ensure accurate information is available before proposals or commitments are made to clients.
- Support the Business Development Manager in answering client questions related to delivery.
- Prepare proper handover information once a project is won.
- Work closely with the Account Manager and delivery team during project handover.
- Maintain proper documentation of requirements, scope, timelines and assumptions.
- Follow up with internal teams to ensure required information is received on time.

Requirements
- Positive written and verbal English communication skills.
- Good client communication and coordination skills.
- Ability to understand client requirements and communicate them clearly.
- Strong organizational and follow-up skills.
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