We are looking for a friendly, professional, and customer-focused Front Office Executive to join our hospitality team. The candidate will be responsible for handling guest check-ins and check-outs, reservations, guest queries, billing, and overall front desk operations while ensuring excellent guest satisfaction.

Key Responsibilities
- Welcome and greet guests in a warm and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Respond to guest enquiries and provide information about hotel facilities and services.
- Handle guest complaints and resolve issues promptly and professionally.
- Coordinate with Housekeeping, F&B;, Maintenance, and other departments for smooth operations.
- Maintain accurate guest records and update the hotel management system.
- Prepare and manage guest bills, payments, receipts, and related documentation.
- Handle cash, card, and other payment transactions as per company procedures.
- Manage telephone calls, emails, and other guest communications.




- Ensure the front desk and reception area are clean and presentable.
- Maintain proper shift handover and daily front office reports.
- Follow hotel policies, safety procedures, and service standards.
- Promote hotel services and assist guests with additional requirements.

Requirements
- Previous experience in a hotel or hospitality front office role is preferred.
- Good communication and interpersonal skills.
- Pleasant personality with a customer-service-oriented approach.
- IDS hotel software is an advantage.
- Good English communication skills; knowledge of additional languages is an advantage.
- Ability to work in shifts, including weekends and holidays.
- Valuable problem-solving and multitasking abilities.

Preferred Experience

Experience: 1-3 years in Front Office / Hotel Operations preferred.
Education: Diploma/Degree in Hotel Management or a related field preferred.

📌 Front Office Executive (Bengaluru)
🏢 Neelaja Infrastructures
📍 Bengaluru