UKG is seeking a customer-focused and experienced leader to manage the Tax Filing and Amendments function within Payment Services, Managed Services. This role leads day-to-day production delivery, people development, operational controls, and cross-functional issue resolution to ensure payroll tax filings and amendments are completed accurately, timely, and with clear documentation.
The Manager is accountable for building a high-performing team, strengthening service quality, managing risk, and driving scalable process and technology improvements. The role requires strong judgment, payroll tax domain knowledge, operational discipline, and the ability to lead through peak filing cycles, customer escalations, agency dependencies, and complex compliance scenarios and customer satisfaction.
Role Complexity and Business Impact
• Owns a compliance-sensitive operation where filing accuracy, amendment timeliness, documentation quality, and agency responses can directly impact customer experience, penalties, interest, and liability exposure.
• Manages a high-volume production workplace with quarter-end, year-end, amended return, reconciliation, notice, and escalation dependencies across federal, state, and local jurisdictions.
• Balances daily execution with continuous improvement, including quality controls, root-cause analysis, knowledge management, automation opportunities, and scalable operating practices.
• Partners with Tax Filing, Tax Research, Payments, Product, Customer Support, technology teams, agencies, and senior leaders to resolve systemic issues and improve operational outcomes.
• Leads managers, team leads, or senior specialists where applicable, and is expected to strengthen leadership capability, accountability, and readiness across the team.
Key Responsibilities
People Leadership and Team Development
• Lead, coach, and develop a team responsible for tax filing, amendment processing, reconciliations, case management, and compliance support.
• Conduct re
📌 Manager- US Tax Filing (Pune)
🏢 Ukg
📍 Pune