Key Roles & Responsibilities
Handle customer calls and queries in Marathi or Gujarati professionally.
Provide accurate information regarding products, services, orders, payments, or account-related queries.
Understand customer concerns and provide appropriate resolutions.
Maintain a polite, patient, and customer-friendly approach.
Handle complaints and escalate unresolved issues to the concerned department.
Record customer interactions, complaints, and resolutions accurately in the CRM/system.
Follow up with customers wherever required.
Ensure high-quality customer service and customer satisfaction.
Maintain proper call etiquette and follow the company's communication guidelines.
Coordinate with internal teams for timely resolution of customer issues.
Achieve assigned quality,
productivity, and customer satisfaction targets.
Maintain confidentiality of customer and company information.
Follow all company policies, processes, and compliance requirements.
Preferred Skills:
Fluent in Marathi or Gujarati (spoken).
Valuable communication and listening skills.
Basic Hindi and English understanding.
Basic computer knowledge.
Freshers and experienced candidates can be considered.
Comfortable working in a day-shift customer support process.