Key Responsibilities
Provide first-level technical support for desktops, laptops, printers, scanners, barcode devices, and other IT peripherals.
Install, configure, troubleshoot, and support Microsoft 365 (Office 365) applications, including Outlook email configuration.
Install, configure, and troubleshoot Windows 10 & Windows 11 operating systems.
Install and support antivirus software, Microsoft Office, email clients, and other business applications.
Perform hardware diagnostics and troubleshooting for desktops, laptops, printers, scanners, barcode machines, and related devices.
Manage desktop and laptop patching activities and ensure systems are updated with the latest security patches.
Troubleshoot network connectivity and application-related issues.
Assist in configuring and supporting video conferencing solutions.




Possess basic knowledge of UPS systems and electrical earthing concepts.
Resolve user issues through phone, email, chat, and remote support within defined SLA timelines.
Collaborate with L2/L3 support teams for issue escalation and timely resolution.
Maintain accurate documentation of incidents, service requests, and resolutions in the ticketing system.
Manage user expectations by providing timely updates on issue status and resolution timelines.
Follow IT support processes, security policies, and operational procedures

Desired Candidate Profile
Should be self-motivated and a self-starter
Should be able to thrive in a performance-driven workplace
Valuable communication skills
Male candidates only

📌 Walk In Desktop Support Engineer Chennai (India)
🏢 Net Access India
📍 India