Job Title: Head of Distribution Operations

Reports to: COO (direct); CGO (dotted line)

Location: Hyderabad

Level: Senior leadership — responsible for
translating commercial targets into operational plans, cost discipline,
governance, and analytics across all distribution channels.

Key responsibilities

- Distribution planning: Own annual and
quarterly distribution plans (business volumes, revenue, channel mix, cost
budgets) and convert strategy into operational roadmaps.

- Plan vs delivery
monitoring: Track
performance vs plan; produce weekly/monthly variance analysis and
corrective actions.

- Enablement: Design enablers
(processes, SLAs, incentives, training, tools) to improve channel
productivity and conversion.

- Cost management: Build and manage
distribution cost budgets; identify optimization levers and ensure spend
discipline.

- Governance: Establish
distribution governance, approval workflows, controls and compliance
checks.

- Team building: Recruit, structure
and lead a Distribution Ops team (planning, MIS, analytics, channel ops).

- Cross‑functional
liaison: Coordinate
with Product, Underwriting, Claims, Finance, IT and Sales to align
launches, commissions, MIS and operational dependencies.

- MIS & analytics: Deliver dashboards
and analytics for channel performance, unit economics, acquisition cost,




persistency and ROI.

- Continuous improvement: Drive automation,
tool integrations and process standardization to scale operations.

- Reporting: Present
distribution performance, forecasts and strategic recommendations to the
executive team.

Success metrics (KPIs)

- Achievement vs
distribution revenue/volume targets.

- Distribution cost ratio (cost per
acquisition; cost as % of premium).

- Channel productivity (policies per FTE,
conversion rates).

- MIS timeliness &
data quality.

- Persistency and
retention for
distributed business.

- Governance scorecard (SLA adherence,
compliance incidents).