The Halo Analyst / Platform Champion is a strategic
enablement role responsible for championing, evolving,
and maximising the value of Halo PSA across the organisation. The
role leads the Halo roadmap and drives automation and AI adoption while working
closely with external Halo specialists and internal virtual teams. Although
external partners provide technical delivery support, this
role retains accountability for direction, prioritisation, and
value realisation from the Halo platform, with a strong focus on
efficiency and scalability.

Requirements

- Halo
Platform Champion: Act as the internal champion for Halo PSA, ensuring it
supports service and operational objectives.

- Roadmap
Leadership (with External Support): Define and prioritise the
Halo roadmap, working with external partners to deliver new features and
enhancements.

- Automation
& AI Enablement: Lead initiatives to introduce AI and automation
within Halo, including full triage automation and intelligent ticket
routing.

- Efficiency
& Scale: Drive measurable efficiency improvements by reducing manual
ticket handling and dependency on first-line engineers.

- Cross-Team
Enablement: Work alongside Service Desk, Operations, and Service
Management to embed Halo improvements into day-to-day workflows.

- Platform
Health & Continuous Improvement: Ensure
Halo remains optimised, well-governed,



and continuously improved
through regular review and maintenance.

Skills & Experience

- Strong
experience with Halo PSA or comparable ITSM platforms (4 years min)

- Proven
experience delivering automation and workflow optimisation

- Strong
understanding of AI-driven service management capabilities

- Ability
to lead platform direction without being the sole technical implementer

- Excellent
stakeholder management and communication skills

Success Measures
- Halo
delivers measurable efficiency and cost reduction

- First-line
manual triage is significantly reduced through automation

- AI
features are embedded into service operations, not treated as bolt-ons

- The
Halo roadmap is clearly defined, prioritised, and consistently
delivered with external support

Benefits

· Competitive salary

· Annual Bonus

· Provident Fund

· Employee's State Insurance Corporation

· Medical Insurance

· Night Allowances

· Pick and Drop facilities at Jammu Office (Only for Female Staff)

· Team Lunches

· Maternity/Paternity leaves

· Retirement Perks

· Paid Time Off

· Flexible work schedules and workplace perks like on-site snacks

· Flexible working

· Salary reviews are subject to annual performance/annual appraisal reviews

📌 Halo Analyst (Gurugram)
🏢 Nameless
📍 Gurugram