Job Title: Premium Customer Support Specialist International Email Process

Location: BTM Layout, Bangalore
CTC: Up to 40,000 per month
Shift: 247 Rotational | 5 Days Working
Night Shift Allowance
Group Health Insurance

Job Description:

We are looking for experienced and highly customer-focused specialists to join our International Email / Non-Voice Process supporting premium customers and world-class, super-premium content creators.

This role requires excellent customer service skills, maturity, ownership and the ability to independently handle complex customer interactions while delivering a high-quality, personalised experience.

Key Responsibilities:
Handle premium and high-value customer interactions through email and other non-voice channels.
Provide personalised and professional resolutions while maintaining a high standard of customer experience.
Independently manage complex customer queries and escalations.
Demonstrate robust ownership and accountability for customer issues from start to resolution.




Understand customer requirements and provide appropriate solutions beyond standard scripted responses.
Maintain excellent written communication, accuracy and attention to detail.
Work effectively with minimal supervision while consistently meeting quality and productivity expectations.
Handle sensitive and high-priority customer situations with professionalism and sound judgement.

Eligibility & Requirements:
Graduation is mandatory.
2+ years of relevant experience is mandatory.
Strong experience in International Email / Non-Voice Customer Support.
Excellent written and spoken English.
Solid experience in premium / high-value customer service.
Excellent customer-handling and problem-solving skills.
Strong ownership, decision-making and escalation-handling abilities.
Ability to work independently and handle complex customer situations.
Experience in premium customer service, international processes, luxury, hospitality, OTT

📌 Customer Support Specialist International Email Process Bengaluru
🏢 Bigminds Smart Tech
📍 Bengaluru