Qualification: B. E / DME (Electrical/Instrumentation)
Department: TBWES Services
Experience: 5 - 10 years
Location: PAN India location
Role & Responsibilities:
He shall be Single point contact for the customer in the region.
Visiting customer in reactive / warranty / proactive conditions.
Complaint handling & resolving issues within the pre-determined timelines for breakdowns / maintenance.
Carrying trouble shooting of technical issues / failure analysis / operational issues, etc.
Submitting service reports & plan of actions to customer for advance shut down / preventive maintenance planning.
Responsible for chargeable visits, invoicing & payment collection in the region.
Collecting/ updating / recording data on boiler performance/ availability / overall satisfaction with performance of equipment.
Co-ordination with HO & customer on existing equipment & its performance.
Generating field data for product improvement.
Collecting / updating / recording data of competitors installations in the region.
Generating business leads through apt & prompt service.
Generate service enquiry & carry out execution for all services activity.
Monthly Report generation & MIS
Critical Competencies of the job
High Customer centricity
Positive / Proactive thinking
Product knowledge on AFBC / CFBC/ Travelling grate / Oil & Gas fired boilers, heaters, waste heat recovery boilers, component function, performance parameters and MOC
Should be highly motivated self-starter and a team player.
Analytical skills / Failure analysis skills.
Ability to work independently and as part of a team.
Robust communication and interpersonal skills.
Willingness to travel to client sites as required.
📌 Service Engineer Ahmedabad
🏢 Thermax
📍 Ahmedabad
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