Ajjas is a rapid-growing IoT company specializing in GPS tracking devices and smart mobility solutions. We design our products in-house and support customers across India. We believe in ownership, learning, and customer-first thinking.
Role Overview
As a Customer Support Executive, you will be the first point of contact for our customers. Your role is to understand their concerns, guide them patiently, and ensure a smooth support experience over calls and WhatsApp.
If you enjoy talking to people and solving problems, this role is for you.
Key Responsibilities
Handle inbound and outbound customer calls professionally
Understand customer issues and provide accurate solutions
Guide customers on product usage, app features, and basic troubleshooting
Update customer details and call notes in the CRM system
Escalate technical issues to the relevant team when required
Coordinate with internal teams (Tech / Sales / Operations) for quick resolution
Collect customer feedback and share insights with the team
What We’re Looking For
Must-Have Skills
Positive communication skills in Hindi and English
Confidence in handling customer calls
Patience, empathy, and problem-solving mindset
Basic computer knowledge
Good to Have (Not Mandatory)
Experience in customer support / call center / tech support
Familiarity with mobile apps, GPS devices, or IoT products
Knowledge of CRM tools
Training will be provided willingness to learn is more key than technical expertise.
Who Should Apply
Positive Hindi & English communication
Comfortable speaking with customers over the phone
Patient and calm under pressure
Comfortable using computers/CRM
Willing to learn basic technical troubleshooting
Qualifications
Graduation in any discipline
Experience: 0–2 years | Freshers with good communication skills are welcome
Freshers with robust communication skills are welcome