Role & responsibilities
Manage day-to-day brand operations across the gift card and rewards ecosystem, ensuring smooth and accurate execution.
Monitor brand availability, denominations, pricing, discounts, validity, and other operational parameters.
Extract and analyze data across brands, categories, and channels to identify trends, gaps, and business opportunities.
Prepare weekly/monthly MIS, dashboards, and performance reports using Advanced Excel and PowerPoint.
Monitor brand and campaign performance and highlight key trends, anomalies, and areas requiring action.
Execute and monitor promotional campaigns, including pre-launch checks and post-launch performance tracking.
Conduct detailed QC checks to ensure correct campaign, offer, pricing, and brand configurations.
Identify operational issues such as stock-outs, data discrepancies, configuration gaps, and system-related issues,



and pre pare RCA's
Coordinate closely with internal Business, Technology, Marketing, Operations, Finance, and other teams to ensure timely execution and resolution.
Maintain strong ownership of operational activities, ensure data accuracy and timely reporting, and continuously identify opportunities to improve processes and efficiency.

Preferred candidate profile
2+ years of experience in business/brand/Seller/Client operations in e-commerce, fintech, loyalty, rewards, gift cards, or a similar environment.
Solid analytical skills, Advanced Excel, valuable PowerPoint skills, attention to detail, problem-solving ability, and robust internal coordination/follow-up skills.

📌 Client Operations Specialist New Delhi
🏢 Vouchagram India
📍 New Delhi