A Collection Manager in the Banking, Financial Services, and Insurance (BFSI) sector is responsible for overseeing the recovery of overdue loan payments, credit card balances, insurance premiums, and other non-performing assets (NPAs) while ensuring strict adherence to regulatory standards.

Job Overview
- Job Title: Collection Manager / Debt Recovery Manager
- Department: Collections & Recovery / Credit Operations
- Industry: BFSI (Banks, NBFCs, Fintech, Microfinance, Insurance)
- Reporting To: Regional Collection Head / Chief Risk Officer / Operations Head

Key Roles & Responsibilities1. Portfolio & Delinquency Management
- Monitor delinquent accounts across multiple buckets (e.g., Early Delinquency / DPD 1–30, Mid-Stage, Hard Recovery / NPA write-offs) to control roll-forward rates.
- Design and implement risk-based recovery strategies for different customer segments (Retail Loans, SME Loans, Credit Cards, Auto/Home Loans).
- Manage bad-debt write-offs, loan restructuring, and settlement negotiations in coordination with credit and risk teams.

2.



Team Leadership & Field Operations
- Supervise and mentor in-house tele-calling collection agents and on-field collection executives (FOS - Feet on Street).
- Allocate portfolio targets to team members and track daily, weekly, and monthly resolution rates.
- Coordinate field visits for escalated or high-value delinquent accounts.

3. Agency & Vendor Management
- Onboard, manage, and audit external Debt Recovery Agencies (DRAs) and repossession vendors.
- Enforce Service Level Agreements (SLAs) regarding recovery targets, turnaround times, and code of conduct.

4. Legal & Regulatory Compliance
- Ensure strict adherence to regulatory guidelines (e.g., RBI Fair Practices Code, ethical collection timings, anti-harassment policies).
- Partner with the internal legal team to initiate recovery actions under applicable frameworks (e.g., SARFAESI Act, Section 138 / NI Act, Arbitration, Lok Adalats).

5. Reporting & MIS
- Prepare

📌 Collection Manager (Rajkot)
🏢 3point human capital
📍 Rajkot