Key Responsibilities
Carrier Operations & Pickup Performance
• Own day-to-day operational execution across 3PL carrier and seller workstreams, including capacity management and pickup rescue coordination
• Lead carrier pickup miss follow-ups and seller coaching programs; maintain >98% FDPS through EF Ops and NOC escalation pathways
• Manage carrier relationships across all active 3PL partners, serving as the primary escalation point for AU Transportation
Strategic Carrier Initiatives
• Drive structural improvement programs including SDD Local, Heavy & Bulky, slot optimisation, and geolocation-based routing
• Own the AES pickup success initiative roadmap in partnership with AU Transportation; identify and close systemic gaps in pickup reliability
Delivery Experience & Promise Ownership
• Own transit time, pads, and DEA configuration for AES shipments
• Partner with the science team to provide input for ML model improvements; manage seller holiday configurations via the Bulk Processing tool
• Monitor Click-to-Promise (C2P)
performance and investigate promise accuracy bugs in coordination with DEX
Cost to Serve Reduction
• Identify and execute innovation opportunities to reduce cost-to-serve across the 3PL transportation network
• Build business cases for structural solves; quantify trade-offs between service, cost, and seller experience
Reporting & Goal Setting
• Own WBR, MBR, and QBR reporting for 3P transportation; build and maintain reporting infrastructure
• Lead OP1/OP2 goal-setting for the 3P carrier workstream; track and communicate progress against plan
Product Management
• Act as the operational product manager for AES tech improvements: Locality Signal on Search, AES Pickup Tech, ShipTech UAT, and agentic AI automation initiatives
• Represent operational requirements in product and tech forums; own UAT for feature releases affecting carrier or seller workflows
Program Oversight & Team
• Oversee all transportation sub-programs with AFN injection accountabilit