Serve as a specialized provider account management professional for healthcare product clients with a focus on revenue cycle management in a hybrid night shift role. Manage relationships with provider clients drive adoption of healthcare solutions and resolve complex billing and reimbursement issues to support financial performance and operational efficiency for healthcare organizations.
Responsibilities
- Manage a portfolio of healthcare provider accounts by nurturing trusted relationships that focus on adoption and value realization of assigned healthcare products in the revenue cycle management domain.
- Coordinate day to day account interactions including requests escalations and follow ups to maintain high satisfaction among provider stakeholders across clinical and financial operations teams.
- Analyze account level trends in claims denials reimbursements and workflow usage to identify opportunities where healthcare products can improve revenue cycle outcomes.
- Collaborate with internal product engineering and support teams to translate provider feedback on revenue cycle processes into prioritized enhancements and issue resolutions.
- Document detailed account plans that define objectives key metrics success criteria and engagement cadences tailored to each provider and their revenue cycle goals.
- Monitor performance dashboards and operational reports to track adoption of healthcare product features related to eligibility coding billing and collections for assigned accounts.
- Prepare and deliver structured business reviews that highlight realized value operational improvements and recommended next steps for revenue cycle optimization.
- Coordinate onboarding and refresher sessions for provider teams to ensure effective use of healthcare product features that support claims creation edits and payment posting.
- Resolve complex account issues by investigating root causes in coordination with support and operations teams while communicating transparent