Job Purpose
- Design and implement scalable, cloud-native Unified Communication (UC) and VoIP architectures aligned with enterprise,requirements.
- Architect SIP-based communication systems, WebRTC platforms, and real-time voice/media infrastructure.
- Build and optimize contact center platforms including inbound, outbound, and omnichannel communication systems.
- Develop and enhance dialer capabilities (predictive, progressive, blended, manual) for business use cases.
- Ensure high availability, performance optimization, and fault tolerance across communication platforms.
- Define and enforce security, compliance, and data protection frameworks for voice and digital channels.
- Drive API-first and microservices-based architecture for scalable communication services.
- Collaborate with cross-functional teams (Dev, Infra, Network, Product) for end-to-end delivery and operations.

Duties and Responsibilities

Key Responsibilities

End to end design the Uni-connect solution and managing the Uni-connect development team
Unified Communication VoIP Architecture




- Design and implement SIP, RTP, and WebRTC-based communication systems.
- Architect scalable VoIP platforms using tools like Kamailio, OpenSIPs, Asterisk, and FreeSWITCH.
- Build high-performance media handling using RTPEngine and WebRTC gateways.
Contact Center Solutions
- Design and manage omnichannel contact center platforms (voice, chat, bot, IVR).
- Implement inbound and outbound campaign management systems.
- Enable CPaaS-based integrations for voice automation (IVR, ASR, TTS, bots).
Dialer Systems
- Develop and optimize predictive, progressive, blended, and manual dialer systems.
- Improve call routing strategies, pacing algorithms, and agent productivity.
- Ensure compliance with DNC, retry logic, and regulatory requirements.
Cloud Microservices Architecture
- Design microservices-based architecture using Docker and Kubernetes.
- Build API-first communication platforms with scalable service orchestration.

📌 National Lead (Pune)
🏢 Bajaj Finance
📍 Pune