Job Summary

The Front Office Manager supervises front desk operations, manages reception staff, coordinates patient registration and appointments, handles patient inquiries, and ensures a positive experience for patients and visitors while maintaining compliance with hospital policies and healthcare regulations.

Key ResponsibilitiesFront Desk Operations
- Manage daily front office and reception activities.
- Ensure effective patient registration, admissions, and discharge procedures.
- Monitor patient appointment scheduling and coordination.
- Maintain smooth patient flow and minimize waiting times.

Staff Supervision
- Recruit, train, and supervise receptionists, front desk executives, and registration staff.
- Prepare staff schedules and assign duties.
- Conduct performance evaluations and provide coaching.

Patient Service Management
- Address patient and visitor concerns professionally.
- Ensure high standards of customer service.
- Handle complaints and escalate issues when necessary.
- Promote a welcoming and patient-friendly environment.

Administrative Duties




- Maintain accurate patient records and documentation.
- Ensure compliance with hospital policies and confidentiality requirements.
- Coordinate with clinical, billing, insurance, and support departments.
- Prepare daily, weekly, and monthly operational reports.

Billing and Insurance Coordination
- Oversee patient billing processes at the front desk.
- Verify insurance information and authorization requirements.
- Coordinate with finance and insurance teams to resolve discrepancies.

Quality and Compliance
- Ensure adherence to healthcare regulations and patient privacy standards.
- Implement and monitor standard operating procedures (SOPs).
- Participate in quality improvement initiatives.

Required Qualifications
- Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
- 3–7 years of experience in hospital front office, patient services, or h

📌 Front Office Manager (Gachibowli)
🏢 Renova Hospitals
📍 Gachibowli